Napisałem chyba już wszystko co mi przychodzi do głowy, kiedy gry były kupowane, ostatni mail, hasło.
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Nie masz dowodu zakupu, nie możesz udowodnić, że to twoje konto.
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ok rozumie wiec dlaczego na stronie piszą ze jednym z sposobów na odzyskanie konta jest właśnie [ link zabroniony przez regulamin forum ] Card
Nie miałem styczności z paypal, nie mam żadnych innych dowodów. Kody były zakupione na allegro. Dlaczego oni w ogóle pytają się mnie o cd-key oraz paypal?. Podałem im login, mail na który był założony steam, hasło, IP,
Witam. Mam problem dnia 31.07.2015 zostało mi skradzione konto STEAM, od razu na drugi dzień napisałem do supportu wysyłając screen z [ link zabroniony przez regulamin forum ] Card ( [link] [ link zabroniony przez regulamin forum ] ) zgodnie z tą instrukcją (mój Angielski jest mocno ograniczony) i po czasie 15 dni odpisali mi
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Hello [NICK],
Thank you for contacting Steam Support.
We apologize for the delay.
In order to assist you with this issue, we must verify your ownership of the software and associated Steam Account(s).
Please provide as much of the following as possible:
If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.
If you registered software purchased at a retail location, please handwrite your Support Ticket Number 5378-TYOF-9366 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.
If you have any difficulty locating the CD Key on the packaging, please see the following link:
URL: [link]
Example scans:
[link]
[link]
If you purchased software through Steam using [ link zabroniony przez regulamin forum ] Card, please provide a screenshot of the transaction in your [ link zabroniony przez regulamin forum ] Card account.
Please visit the following website [link] [ link zabroniony przez regulamin forum ] card.com and click on "View Credit" on the left. A pop-up window opens where you can enter your PIN code for your [ link zabroniony przez regulamin forum ] Card and the Security-Check information.
Click on submit and go to "Your Payments". Under “Details” please click on the arrow to display the full transaction information. Please provide a screenshot of the information listed under this tab. Please ensure that the transaction numbers are visible.
After verifying your proof of ownership we will gladly assist you with this issue.
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Więc wysłałem im jeszcze raz screeny na co odpowiedzieli mi:
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Hello [NICK]
In order to assist you with this issue, we must verify your ownership of the software and associated Steam Account(s). Please provide the following information for a [ link zabroniony przez regulamin forum ] Card purchase on the account:
Please provide a screenshot of a purchase for the Steam account on your [ link zabroniony przez regulamin forum ] Card account.
Please visit the following website [link] [ link zabroniony przez regulamin forum ] card.com and click on "View Credit" on the left. A pop-up window opens where you can enter your PIN code for your [ link zabroniony przez regulamin forum ] card and the Security-Check information.
Click on submit and go to "Your Payments". Under “Details” please click on the arrow to display the full transaction information. Please provide a screenshot of the information listed under this tab. Please ensure that the transaction numbers are visible.
Follow the appropriate link below for information on screenshots:
Title: Saving a Screenshot on a PC
Link: [link]
Title: Saving a Screenshot on a Mac
Link: [link]
After verifying your proof of ownership we will gladly assist you with this issue.
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Więc wysłałem im po raz 3 screeny i odpisali Mi:
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Hello Lukaszled,
In order to assist you with this issue, we will need you to verify the following information:
-Steam account name associated with the purchase:
-Complete PayPal account holder billing information (name and billing address):
-Valid daytime phone number including country code (if applicable) or area code:
Please reply to this ticket with this information included in the response. This ticket is not posted publicly and no other users will be able to view this information.
Thank you in advance for your cooperation.
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Proszę mi powiedzieć co robię źle. Nie posiadam nic innego jak kodów doładowania steam. Ponieważ także złodziej włamał się na konto email i wyczyścił całą skrzynkę.
GRYOnline.pl:
tvgry.pl:
